Welcome to the page where we have to put all the words about policies blah blah blah 

Boring bit part one;  Terms and Conditions.

 

All we want to do is sell good coffee, unfortunately we have to be really square and put all this stuff on the website.  You evidently have to read it and of course that is exactly how you are going to spend the next five minutes of your life.  Here goes…

By placing an order at Skydancer.coffee you agree to all of our terms & conditions presented on this page. We have covered our terms & conditions in categories below for your convenience. Please read these fully as we cover in detail the coverage for our privacy policy and other website and non-website related conditions.

1) Privacy Policy

This privacy policy sets out how we use and protect any information that you supply when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your data will only be used by us in updating you of information in regards to your order, potential orders or any marketing materials you have opted in to. You can opt-out of any marketing list quickly and easily and you can choose whether or not to receive any information that is not related to your order or account status.

If you have any issues with regards to a potential error or you are receiving information that you should not be receiving you can opt-out manually by contacting us directly.

2) Cookies

We don’t serve cookies at the Roastery or online.  This is about  the other cookies, these cookies are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity

3) Our Cookies

We utilise a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website. We may also use other cookies to collect data and are not limited to what data we collect.

Even if we did serve cookies at the roastery, we’d call it a biscuit.  Or shortcake.

4) Third Party Cookies

This website uses Google Analytics and other third parties in order to collect site traffic, usage information and more – this data is anonymous. This is done for the purposes of improving your website user experience.

5) Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience and functionality of some websites. Refer to your browsers help system to find out how to disable cookies.

That’s enough about cookies.  Why not pop down and have a biscuit, not a cookie, with a freshly roasted coffee?

6) Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online. An SSL Certificate has been implemented and we take your personal details seriously. If you don’t see a green padlock or secure checkout please call us to confirm you are in the right place.  Don’t put card details in if you haven’t got an https site.  That could expose your details to bad people.  We don’t like bad people.

7) Links to Other Websites

The Skydancer website may contain links to other websites of interest, especially ansolasoir.com which we like a lot. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Pretty obvious, right?  There’s more!

This Site is owned and controlled by Skydancer. The information and data on this Site is subject to revision without notice and Skydancer may revise these Terms and Conditions at any time by updating this notice.

By accessing and/or browsing the Site, you are acknowledging and agreeing that:

All intellectual property rights in and to the site are the property of Skydancer and you agree not to copy, reproduce, transmit, distribute or create derivative works of any part of the Site for commercial gain, nor assist any third party to distribute or commercially exploit all or any part of the Site. In the normal course of browsing through the site Skydancer agree to your printing or downloading to a stand-alone personal computer extracts for personal use provided both that Skydancer is the acknowledged source including the reference www.Skydancer.coffee and that Skydancer may revoke this permission at any time.

The Site is provided on an “as is” and “as available” basis and Skydancer makes no express or implied warranties or representations in relation to it. What does that even mean, dude? This includes, without limitation, any implied warranties or representations of satisfactory quality, fitness for a particular purpose, availability, completeness or accuracy.

Skydancer shall not be liable for any loss or damage arising from, or in any way connected with, your use of the site or any information contained or derived from it (even where Skydancer has been advised of the possibility of such loss or damage). This includes without limitation, any damage for loss of profits, loss of information, or any other monetary loss.

Skydancer shall not take responsibility for the availability or content of any external sites or resources to which it has hyperlinks and might not endorse or approve of any material on sites linked from or to this site. In particular you should note that home pages of sites affiliated to Skydancer are individually responsible for their content and expression of opinions. Skydancer does not take responsibility for the content of or opinions expressed in any external site and might not endorse or approve of all or any material on the site.

Are you still reading this?

8) Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the email address supplied on the Contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. Payment will be for this service will only be accepted in liquorice allsorts. If you would like a copy of the information held on you please write to us using the address displayed on the Contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

9) Newsletter

If you are not currently an existing customer, you can benefit by subscribing to our newsletter by entering your e-mail address into the newsletter section on our contact page. Subscribing to our newsletter will automatically add you to our mailing list where you will qualify for exclusive updates, special offers and deals that we may have going on at the time of the newsletter being published. We send e-mails out to all our customers and subscribers but not too often!

Your e-mail will only be used internally and we do not share your e-mail with any third parties. Rest assured that you will benefit from the exclusive updates and we will not spam your e-mail inbox. If at any point you wish to unsubscribe from our newsletter you can easily do so by clicking on “unsubscribe” at the bottom of any newsletter e-mail that you may have received.

10) Returns Policy

Skydancer prides itself in its great customer service and flexibility.. Please visit the returns and warranty page for more information.

Some products are not covered in our returns policy such as consumables or perishables. These products are outside the scope of returns due to the very nature of the products. Food, drink and other perishable products cannot be returned.

To process a return, you must fill in the contact. Skydancer will then send over a returns authorisation to be attached to the return.

11) Payments

Skydancer accept multiple forms of payment online through merchant providers. All payments made are done through the cart system and will automatically be processed in the customer’s e-commerce experience. Many credit/debit cards are accepted through an approved payment gateway. PayPal and other payment services may also be accepted as a payment method. All payments made are externally secured by the merchant service providers.

12) Delivery

We do our best to get stuff out to you quickly, but please remember that we are on a small island at the edge of the Atlantic Ocean.  Things don’t happen here at the speed that you are used to!   Of course, Skydancer cannot be liable for customers that are not present to intercept a delivery. If a delivery has been unsuccessful due to this, a re-delivery could be made up to 3 times or a collection can be arranged – If the customer is still not there to intercept a delivery. A re-delivery will have to be arranged at the customer’s expense. All dealings with deliveries should be made directly with the delivery provider by the customer. Please make sure you are present for a delivery to avoid any delays caused by this. Customers must inspect the delivery at the point of interception for any damages. Any claims for damages in courier will not be accepted if this has not been mentioned to the courier at the time of delivery and reported to Skydancer at that time. All products are packaged securely and safely to avoid any damages in courier.

13) Trade

Trade customers are subjected to additions and/or amendments to the normal terms & conditions due to the nature of the business.

Delivery

The delivery terms are the same

Returns

Returns are subject to approval. Under fair circumstances, returns will be approved and processed as per the normal terms & conditions.

Discounts & Bulk Buy

Trade customers may benefit with discounts, offers & bulk-buy pricing that has been applied onto the trade customers account. This is subject to change at any time, usually with a courtesy e-mail and explanation. However, it is generally the trade customers responsibility to keep track of any price changes that could possibly be amended on their account.

And if you read all of that we don’t really know what to say, other than why?

Boring bit part two; the Privacy Policy

When Aliens land, they’ll look at this kind of thing and wonder why we didn’t spend more time drinking coffee and being nice to each other.  Seriously, if you read all of this, come down to the roastery and we’ll give you a free biscuit.  Not a cookie, a biscuit.  But only if you have read it, and no cheating.  Every word. I’ll ask questions if you try. Here goes…

 

This privacy policy sets out how we use and protect any information that you supply when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This privacy policy sets out how we use and protect any information that you supply us with when browsing and shopping at skydancer.co.uk.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

Your data will only be used by us in updating you of information in regard to your order, potential orders or any marketing materials you have opted in to.

You can opt-out of any marketing list quickly and easily and you can choose whether or not to receive any information that is not related to your order or account status.

If you have any issues in regards to a potential error or you are receiving information that you should not be receiving you can opt-out easily by contacting us directly the contact page.

Cookies

Cookies (not biscuits) are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity.

We utilise a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website.  We say ‘we’ but we didn’t write the code or anything fancy, it’s just legal speak.

This website uses Google Analytics in order to collect site traffic and usage information (well, we think we do) and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.

If you leave a comment on our site you’ll be opted-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online.  If you don’t have a secure connection during the shopping page, one of those ‘https’ addresses then don’t put your card details in as bad people might be watching.  We don’t like bad people.

Links To Other Websites

Our website may, or may not,  contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website (why do we even have to point this out dudes?). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question (because you are obviously incapable of getting through the next 5 minutes without guidance from a lawyer.  Good grief!).

Who we are

Our website address is: https://www.skydancer.coffee  (cool website name, huh?)

Skydancer is a trading name of the company Skydancer Coffee Roasters.  Obvs.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Visitor comments may be shared and checked through an automated spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.  I'm not sure if that Gravatar thing is turned on though.

Contact forms

We use a plugin, this third-party contact form plugin:

  • does not track users by stealth;

  • does not write any user personal data to the database;

  • does not send any data to external servers;

E-Commerce / Order Fulfilment Data

We collect information about you during the checkout process on our store – how else are we going to be able to send you great, freshly roasted, freshly ground coffee? We collect the information required in order for us to provide a more than adequate service and fulfil your order efficiently.

While you visit our site, we think we track this kind of thing too:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed, this data will be used for Google re-marketing and other Google products including analytics.

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping and preventing fraud.

  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site, but you cannot buy cookies, biscuits or shortbread from the site.  But you might get a free biscuit if you come to the roastery and buy a coffee.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. (I’m not sure we do the last two bits do we?).  We’ll use this information for purposes, such as, to:

  • Send you information about your account and order

  • Respond to your requests, including any potential refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store

  • Comply with any legal obligations we have, such as calculating taxes

  • Improve our store offerings

  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.  Not sure we do that bit but I’ll leave it in.  Just in case, yeah?

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as many years required for boring tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.  But not nasty ones.  We don’t want them.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

  • DELIVERY COMPANIES – Probably the Royal Mail to be honest, it will probably be Anne.  We like Anne.  We will share your shipping information and if required any invoices or data required to fulfil the delivery of your order, process a claim for a missing parcel or provide information for customs and other legal reasons.

  • GOOGLE – We share statistics from our website with satan Google, including page views and other actions on a page, popular products and other data that can be used for Analytics in improving the customers experience, Google re-marketing and other Google enhancement features.

  • PAYMENT GATEWAYS – All payments taken are securely processed on our merchant providers website/s. These have their own privacy policies and can be seen in our Data Protection Policy.

  • OTHER THIRD PARTIES – We share necessary data with other third parties, plugins and data processors in order to fulfil your order and give you a smooth experience on our website. We will continue to update our policies and inform our customers of all the third parties and reasons for sharing the data. No data is ever sold or misused by us.  Not sure about that section, but the statement about selling data is bang on, we seriously won’t do that.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username/e-mail). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.  That is so boring that we’ll have to charge for the service, again payment can only be received in licorice allsorts.

Boring bit part three; the Returns Policy

Do we really need a policy for this?  Everyone has consumer rights by law anyway, so why write a policy out too?  Look, if you have received some coffee from us and it is damaged, let us know and we'll sort something out.  It's no biggie, we're good people.  If there is a problem with the coffee itself, get in touch.  Working the world like it used to be, before the accountants took over. 

 

We've spent enough time over the years in bland boring board rooms surrounded by (mostly) men in rubbish ties and square hair cuts discussing this policy or that policy for the sake of protecting the backside of the head dude back at head office who is only interested in protecting his own backside anyway.

 

Enough.

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